What happens when you call 1 1 2 (one-one-two)?
The call is directed to a Public Safety Answering Point (PSAP) that displays the caller's number and the point from which the call was made (from a landline) or the location (from a mobile phone). In the event of a road accident, the eCall system, if installed in the vehicle by the manufacturer, will automatically contact the PSAP. 1 1 2 (one-one-two) can also be contacted by pushing the eCall button in the car.
01. The call to 1-1-2 (one-one-two)
Where are the Single Response Centres?
01. The call to 1-1-2 (one-one-two)
02. The response of the Public Safety Answer Point
The operator answers the call and receives the caller’s phone number and the location in real time, which are automatically entered into a contact card.
The more details you provide, the easier it will be for the operator to help.
Where are the Single Response Centres?
03. The Call forwarding
After integrating the card with information on the type of assistance needed, the call is transferred to a second Single Response Center (PSAP2 – State Police, Carabinieri, Fire Brigade, Coast Guard and Health Emergency Operations Centers) which manages the situation.
The number of the person calling is always visible to the operator: from a landline the point where the phone is located is displayed, for calls from a mobile phone the coverage area and/or the specific location data is displayed.
03. Il trasferimento di chiamata
Dopo aver integrato la scheda con le informazioni sulla tipologia di soccorso necessario, la chiamata viene trasferita a una seconda Centrale Unica di Risposta (PSAP2 - Centrali operative Polizia di Stato, Arma dei Carabinieri, Vigili del Fuoco, Guardia Costiera ed Emergenza Sanitaria) che gestisce la situazione. Il numero di chi chiama è sempre visibile all’operatore: da telefono fisso viene visualizzato il punto dove si trova il telefono, per le chiamate da telefono cellulare viene visualizzata l’area di copertura della cella telefonica.
How do I use the service if I am deaf person?
What can I do while waiting for help?
04. The arrival of help
04. The arrival of help
01. The request for help is automatic
01. The request for help is automatic
eCall is a system that automatically and free of charge calls 1-1-2 (one-one-two) if the vehicle is involved in a serious accident.
The system, installed on the vehicle by the car manufacturer that produced it, in the event of a serious accident will contact the Single Response Center and send information relating to the vehicle involved, including its exact location.
How do I install the eCall device in my car?
02. The connection with the Single Response Centre
02. Il collegamento con la Centrale Unica di Risposta
Oltre alla chiamata automatica in caso di gravi incidenti, è possibile attivare eCall manualmente premendo un pulsante presente sul dispositivo. Contestualmente, il sistema consentirà agli occupanti della vettura un collegamento automatico con la Centrale Unica di Risposta, che valuterà il tipo di soccorso da prestare.
In addition to the automatic call in the event of a serious accident, eCall can be activated manually by pressing a button on the device.
At the same time, the system will allow the vehicle’s occupants to automatically connect to the Central Response Unit, which will evaluate the type of assistance to be provided.
Where are the Single Response Centres operational?
Where are the Single Response Centres operational?
In which cases can I press the button on the eCall device?
03. The arrival of help
03. The arrival of help
As soon as possible, help arrives at the place where you have been geo-localized.
When eCall is activated, the person in the vehicle communicates with the emergency centre operator and a series of key data (exact location, vehicle identification number, …) are automatically transmitted.
While driving normally, is my data transmitted by the eCall device?
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