Procedures to follow
Regardless of the time interval that has elapsed, you can contact 112 (one-one-two) to report a missing person/a person who has disappeared voluntarily, when you fear or have a good reason to believe that his/her safety is at risk. In particular, when talking to the 112 operator, you must:
- provide all the necessary information to start initial searches, in particular:
- the place from which the person moved away;
- where exactly the person was;
- where the person was last seen;
- if the person was alone or with others;
- if the person had been entrusted to someone exercising parental authority; or
- entrusted to the care of a particular person;
- where the person was going;
- provide information about the missing person:
- facial features and physical characteristics (distinguishing marks, precise description, what he/she was wearing at the time of his/her disappearance, what is missing or what you think he/she may have taken with him/her, whether he/she has money and/or debit or credit cards);
- telephone numbers (does the person have a cell phone? Has the person tried to call you?);
- health status (does the person have health problems? Does the person suffer from Alzheimer’s? Senile dementia? Depression? Any particular illness? Has the person ever shown self-harming behaviour and/or signs of suicidal ideation? Does the person take drugs? Does the person need medicines (if so, which ones? How often?) What condition was he/she in when he/she was last seen?);
- lifestyle and environmental context (does the person frequent usual places? Friends? Interests? Do you know his/her social accounts? Does the person have a partner? Does the person have children? Does the person live alone?);
- how long has he/she been missing (What time did he/she leave? or … What time was he/she supposed to return? or … Is this the first time? or … Is he/she on foot? Has he/she taken a car? Or does he/she use other means of transport? Could the absence be the result of an argument? Do you know any friends he/she might have visited or confided in? Did he/she leave any messages?);
- any threats received;
- request images and/or videos of the missing person.
